We Value

• Product-led growth
• Loving data-driven decisions
• We look at product metrics daily
• Empower people
• Outcomes and bringing value to our customers over outputs and feature factories
• Ship to learn. Experimentation to validate hypotheses and assumptions
• We're an organisation obsessed with client experience

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Your Responsibilities

• Support customers and find the best solutions for their queries;
• Foster close communication with sales and product development teams.
• Be there for our customers at all times - communicate, analyze, troubleshoot, report, and resolve;
• Become a product expert and constantly grow by expanding your knowledge as well as your own;
• Provide omnichannel support via email and chat (no calls!);
• Monitor the performance of the support team, identifying areas for improvement and implementing solutions as necessary
• Handle escalated customer inquiries and issues, ensuring that they are resolved in a timely and satisfactory manner
• Collaborate with other departments, such as sales and product development, to improve the overall customer experience
• Stay up-to-date with industry developments and trends, and provide input on how the support team can adapt and improve

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Your Skills & Experience

• Fluency in English (written and spoken);
• Strong communication skills;
• Tech-savvy mindset;
• Attention to detail;
• Open and proactive mindset;
• Passion for growth;
• Basic knowledge of network infrastructure – IP address, network proxy

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Nice to have

• Customer Support experience;
• Computer networks knowledge/understanding
• Experience in supporting remote users
• Similar work experience;

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What we offer in return

• Work from anywhere (fully remote position);
• Gross salary from 1200 EUR/month to 2500 EUR/month based on experience;